Customer Testimonials
Enjoyed the experience with y’all. Daniel was very professional. Wife very happy with the car.
Kaitlyns awsome allways on time very thorough she'll get you in and out thanks kaitlyn
Service department refused to rotate my tires stating because I could use a new set. I explained I was purchasing a set end of month just wanted the better tires on front. I went to another local tire company and was told I could rotate after this rotation must get a set(which I was already aware of. I feel like I wasn’t heard told that for an upscale (hoping I would’ve purchased a set of tires. I understand everyone had a job to do but meeting the customer needs/request are important as well. Otherwise the service ... Read More DealerRater - Jul 16, 2025
They are very Polite and talk to you with a smile and they don’t take long. I got there before my appointment and got Waited on
I have bought 6 or 7 cars from the DS dealerships. When I left the dealership on the 14 of July, 2025. I felt as if had been ripped off, and given nothing to protect me.
Excellent experience. The whole process was easy and fast. I would highly recommend. My sales personal was knowledgeable and helped me out a lot.
I appreciate the Glgreat communication and the friendlyness of their staff. Very pleased with them.
Friendly staff and quick turnaround even with out an appointment. Been using them for 9 years
This service center always repairs my auto in a timely fashion and done correctly. Thank you
My experience was AMAZING from start to finish. Patrick, Richard, Brandon and Jamie was wonderful.
Timely, professional and I was able to use a coupon to reduce the cost of the service.
Good customer service and thank you for being available to assist me and provide help.
Katrina was so very helpful to navigate our transmission issue with extended warranty. The vehicle broke down out of state in SC but we are from NC and my son is actually from PA.
Friendly and courteous! I got a same day appointment and the car was ready when promised!
I am an old customer, I've owned Nissan since 2007, and using the Dick Smith facilities since 2008.
Great service very fast the service advisor was very fast was in and out in great time.
Usually the service at Dick Smith Nissan is top notch… but this particular visit was not pleasant. In short, there was a lot of miscommunication from service advisors and I ended up being inconvenienced as far as the original time frame that my car would be ready and the price for my service was substantially higher. Confidence in this dealership was fractured a bit.
I enjoyed my experience with the staff at Dick Smith. They were friendly and very helpful.
Thank you for repairing my vehicle quickly. I appreciate all of the staff and everything you always do to meet my needs.
The service was great and they were very knowledgeable and knew what they were doing
I do not know the service advisor name. They were able to give me a ride home and pick me up to retrieve my care.
My experience with this dealership, has been excellent. From the salesperson Mr Al Smith to services Mr Mike, they have shown true customer service, commitment to their respective jobs.
Service was easy to schedule. Check in was quick and easy. Service consultant was nice and friendly. Waiting area was relaxing and clean.
Excellent work by Ricc and the rest of the service team! Very impressed with the minimal wait time.
Always a pleasure to go here. They are fast, efficient, and great folks. Dan always takes care of my needs.
Rick the service manager @the tw0 notch location is very helpful and professional. Great person
It was an awesome experience. The new technology to give you a status update is a plus too.
Dan has the best customer service I’ve had in years. He’s also very knowledgeable about vehicles. Would totally recommend everyone to go see him about all your vehicle issues
Daniel was my service advisor and as ALWAYS he was very GOoD and enjoyed talking with him. No concerns with all wheel alignment service and noone tried to upsell or anything of the such...good visit!
Nissan serviced my car today and i was very pleased.Kaitlyn Dock, (my service advisor) got me out ahead of time.She was very pleasant and knowledgeable.
Took my vehicle twice to be fixed only to find out that the $1300 I spent the first time was a waste and not the real problem. Took my vehicle to another repair shop and they diagnosed the problem within hours and provided a detailed explanation. Thought taking my vehicle to original manufacturer would have been the best decision but it was a costly one with no success. Maybe great for basic services like oil changes but nothing beyond that.
They provide fair service. They should update how they receive coupons. I would recommend them.
Ric & Katrina was very helpful. They kept me informed as to the status of my vehicle. Great customer service.
Very professional. The staff was extremely friendly and the service was great. The repair was completed when promised.
My service advisor was extremely pleasant and explained the service being performed and the timeframe.
Terrible customer service, had to wait 20 minutes to get waited on and didn’t even tell me what all they did. Just told me to go to the cashier. I guess next time I will drive across town to another dealer because this isn’t the first time I had bad service here.
Great customer service. Very professional. On time. Very nice waiting room that is spacious, clean and comfortable.
The on-line coupon for oil and filter resulted in significant savings. Thanks! Always check dicksmith.com before you go to the service department.
The service was excellent. From the moment I scheduled the service, dropping the automobile off at the service bay to the polite way the service tech greeted me. I have to admit the service representative Karel Gass was excellent. In discussing the repair work she observed my automotive knowledge base and adjusted her explanation to the level of my knowledge in a very positive way. This level of communication was dynamic and refreshing. She also instructed me on using the dealership customer WiFi so I could do some work as I waited on my ride. The follow up communications were ... Read More DealerRater - Jun 19, 2025
I had a wonderful experience thanks to Bri, the technician, and Karel, my service advisor. Karel was professional, attentive, and kept me informed every step of the way. Bri did an excellent job with the service on my vehicle. The entire process was smooth, efficient, and stress-free. I truly appreciate the friendly and knowledgeable staff. Highly recommend!
So glad that Ricardo is the service manager. Kayla is very efficient. They made the service great!
Great Service! Easy in and out. Friendly staff. Will come again for Furture Services! Thanks
Car was extremely clean when I picked it up fast service, friendly cashier, she was very professional.
A telescoping baton and a tactical knife were stolen from the vehicle while at the dealership. I called the dealership and told them what happened, and I received a "these things will happen" response.
Always prompt and courteous service Thorough explanations of issues Questions always answered as well as prompt recommendations
A car recall repair was scheduled without the confirmation that the part needed for the repair was in stock. It was not in stock. I spent the day without a vehicle, having to get rides( no courtesy car provided) to drop off the car and then pick it up after work. Please do not schedule an appointment unless you have the parts to fix the vehicle.
Easy access. Waiting areas always clean. Plenty of seating. Plenty of materials about car accessories.
Issue with vehicle not resolved . Had to go somewhere else to get it checked out and still not driving my vehicle.
The technician was very friendly and professional. The car was ready when expected and there were any hassles to purchase anything beyond what I brought my vehicle in for.
I love my car if I need a new car I will be back to see Renee
Service was great. They got me in and out!! Better than y’all use to be.
Job well done. My advisor kept in informed of the status of my vehicle. That was great. I'm happy
I appreciated the update calls. Thank you for keeping me informed. I had several factoroby recalls that were dud, and all were take care of.
Would like to receive coupon book from the company. Young lady at check in was very pleasant
Al was great found just what I was looking fir. Low mileage and like new condition.
Renee Romandine helped us greatly in our purchase of a new 2025 Nissan Murano. She reflects great credit upon the Dick Smith dealership. The staff of Dick Smith were also outstanding and made the purchase of a new vehicle a delight.
great experience yesterday I felt completely satisfied with the diagnosis of what needed to be done to my 2019 Rogue. The service person is VERY COMPETENT KNOWLEDGEABLE and made comfortable with problematic areas needed. to be repaired. Thank you Mary Lou Wosilis
I've been a customer of Dick Smith for over 30 years. Keep up the good work.
Customer service was bad. No one was willing to assist me as I arrived. Waited patiently but still no help and cashier assumed and gave me the wrong total. Didn’t ask for my name didn’t address me or anything
Great, Friendly Professional Staff and the service done was Good. I enjoyed today's visit. Thanks Ms.Katrina Gattis for getting me in and out in a timely manner, Thanks for keeping me informed the whole way through my the several services that I had done today. Awesome Job!! I greatly appreciated you.
Received and oil change and as usual, Caitlan was totally professional, patient and courteous! Kudos!
I had an appointment and the service was fast and friendly. The staff is so helpful and attentive.
Quick Great Service! Very Friendly! Will Definitely be back for Service! Best Dealership! Renee is Great!
In all the times that i have my vehicle serviced i have always had a great experience.
Dick Smith Nissan on two notch rd is the best! The best customer service, advisors, managers, and technicians.
Great very efficient & knowledgeable service man. This is a wonderful service area. Treated very respectfully and kindly
Services were delivered with professionalism and care. All the staff that worked with me were extremely helpful and knowledgeable.
Awesome thanks for your support I’m very happy you are always here for me
The issue with the 2008 Scion XD was quickly diagnosed and repaired by the Toyota tech. Kaitlin Dock's communication was excellent.
Kaitlyn did an outstanding job helping me with my Nissan Armada BCI malfunctioning problem. She was very knowledgeable, and my vehicle is driving great.
I’ve been dealing with this dealership since I brought my first car in 2011. I since brought three more. My cars have been serviced there as well and will continue too!!
Dick smith I have purchased several cars from them and I am very satisfied also with the service thank you for being so professional
Always like the service and employees I come in contact with. Well stocked vending and coffee.
Thanks for your help though the years. Daniel and Kaitlyn are great. Give them raises to keep them in the company. I will ask them the next time I have service and if they haven’t gotten raises my rating next time may not be as good
2 hour wait, they lost one of my tire caps where you air up the tire, they didn’t have my paperwork ready because the woman went to lunch.and it appears they don’t do courtesy was/vacuum like they said they do on my first visit. I only go here because of my warranty services.
Quick fast service, Made appointment and service was performed as requested, dealership honored my coupons without problems
Always do great work never an issue will continue to com Ed back when needed
This is my first time visiting the Dick Smith Nissan. I happy that my family like this place. I happy and enjoy my new car 2025🎉👏🙏
Service was great. I was in and out in no time. Nice friendly staff. Always a pleasure when I visit Dick Smith Nissan.
Had a appointment for warranty work. Daniel the service manager was informative and knowledgeable on getting the parts ordered. Was in at 08:15 and out by 10:47. Have been coming to Dick Smith Nissan for years and will continue to do so.
Renee R. was very helpful and through with explaining my 15 point inspection. I will return soon.
They corrected and issue that they created, but I have to give them Kudos for owning it.
Extreme hike in oil change prices without prior notice. This should’ve been relayed upon booking the appointment especially since this was a major change from my last appointment.
Always well received, great service. Great advisement regarding needed service. Last service was completed before schedule.
The service manager was very efficient ,, knowledgeable and very respectful. Kept me in the loop of what was going on at all times
Great work. The only way for me is to buy a car while it is sale. Good looking cars on the lot
First time having Daniel assist me. Very knowledgeable in discussing my car with me and the new changes Nissan did since my last visit
Kaitlyn was very helpful. Mike was great and personally made sure that my problem was resolved.
i made an appt to have my oil changed. the process for making an appt was slow and cumbersome. I took the car in on time. During the next 90 minutes, I got a couple irritating text messages. I could not open any of the links, and I don't know that I wanted to. After 90 minutes, I called to see about my car. The person who answered my call told me they didn't have a car in service under my name. After I told him, they did; he checked and found it He then told me it was ready. ... Read More DealerRater - May 12, 2025
This is a great place to get your car service and a great waiting room.
The buying experience was seamless. From the time I pick the vehicle until it was brought to me cleaned and ready to go. I would recommend this dealer to anyone.
Superbly quick and efficient service... AS PER USUAL!!! Everyone is always so professional and personable!
Great customer service, fast, pleasant and professional experience. Offered a shuttle to take me home and picked me up.
Call me if you dare and I’ll explain, had to bring my car back a second time because of shottybwork
My experience was not good at all and prefer to keep my comments to myself.
Great, Excellent Job Rel did a great job. She knew her job and very professional
They are professional, friendly, understanding and fast They know what is happening and let clients know what is needed .
My service rep was knowledgeable and helpful. I am pleased with the work performed on my vehicle.
I appreciate all of the work performed and service on my 2018 Murano by Nissan.
Very clean and I would recommend this dealership to my friends. Great service and very friendly.