Customer Testimonials
Katrina is a friendly, professional, and respectful service department representative. She explained everything I needed to know about my car repairs. She answered my questions without hesitation. Kudos to Katrina for always keeping me informed.
Dealership was clean and welcoming. Jess Dease was extremely helpful and did an excellent job of keeping me informed.
Thank you for taking care of my - the service was excellent and my service advisor was amazing-I love the customer service every time I bring my vehicle in- Thank you !
3 visits to resolve an issue and still needed another visit due to waiting on parts
My service assistance Rick was helpful, honest and explained what would be completed on my vehicle. He was clear in his explanations as he spoke to my husband and me.
The customer advisor, Rel and checkout cashier representative, Mia were very friendly and professional. The Multi-Point Car Report was very detailed and helpful.
My first experience with the service department was just as great as my first experience with Dick Smith Nissan during my purchase. Customer care and quality service are in abundance here.
My service assistant was very helpful and totally honest with me. It was a pleasure working with her.
Good and Fast Service with polite knowledge staff. Receiving same day service was absolutely GREAT!
Clean installments and great service. Great service people that surround us on getting my car fixed.
Did not get a report of the inspection that was done. Then left a piece hanging in my vehicle, had to return back.
Katrina is very professional. She keep me updated regarding my vehicle. She explicitly provided details what was needed along with others that were available.
Mr. Brian Smith’s followed up and followed through on staff behavior were the reasons for my complete satisfaction with the experience.
Day one i was shown a vehicle out of my negotiation range and came back on day two just to find out i wasn’t heard at all. They only wanted to sale me a new car. Ok that took a hour
Day two 3 hour encounter Jayden finally showed me used SUVs very orderly. i met the manager of “30 years” D.D. They showed me used vehicles but were priced as new Mid conversation D.D answers his personal phone. During that time i called my family to help make an informed decision. D.D accused me of being rude ... Read More DealerRater - Apr 20, 2026
She was very good and attentive to what needed to be done for my tire rotation and they notice I need my tire nuts changed!!
Dealership did a thorough job in evaluating a classic car and also making the necessary repairs.
Everything so far is great. The services and the workers are helpful and and nice.
I have used Dick Smith for 20-years for my auto and auto servicing needs. My experience has been OUTSTANDING!!!!!!!!!!!!!!!!!!!!!
Went for an unscheduled oil change and I was out within an hour. Friendly staff and great waiting area.
Everyone was friendly and knowledgeable. I was kept up to date during the servicing. They washed my car. Thanks.
It took 7 weeks to get the car fixed. That says it all. Much of the fault might have been delays on the part of the insurance company -- State Farm, but communication and follow up from the dealership was very poor. The service agent was very nice but follow-up was a big, big problem.
Professional and helpful. I was able to get the service I needed and the staff was helpful and professional. Everything is way too expensive, however!!
Great customer service! Greeted and welcomed by service center employees, and they took care of the repairs and service in less time than I expected.
The service was great. The wait time was excessive for an appointment. I thought an appointment meant you would be serviced upon arrival.
I would think getting your vehicle checked out requires preventative maintenance and for it to be hooked up to the computer and clear out any errors. I shouldn't have to wait for an engine light to come on or pay $400 to clear a code so the AC would work. This review is not the service advisor its a business overall review.
The young lady was very knowledgeable and very professional and informative about the Armada. She kept me informed about the Armada.
Jesse was sweet and professional, it do take a while but she explained everything which made the difference
Excellent customer service. Jessica answered my questions thoroughly and very detailed. Very knowledgeable of her job
Excellent service and excellent knowledge of service that was done and excellent the way you treat your customers
They Completed service quickly and correctly. My Advisor provided updates as needed and let me know as soon as completed. Thank you.
Jessica (service writer) was a pleasure to work with. Very friendly and was true to her word,
First class service! The time promise was less than what I expected. Kept me informed with progress. Very pleased.
I’m was very surprised with the up rise in the price and tire rotation .
The person that received me and that was in charge of taking care of my vehicle was absolutely terrible. They failed to inform me and keep me updated on what was going on with my car. I had to call repeatedly to get any kind of update. I dropped it off early and I didn't hear anything about it until I called five hours after my appointment. The second time I called 7 hours later.I had to speak to the service manager. What day had written up for my vehicle wasn't even what I said. After I told ... Read More DealerRater - Mar 14, 2026
Very professional and attentive and cares about customers… Paying attention to details and the vehicles
The dealership was clean. It has plenty of space. All employees seem to very professional. Only thing negative with this appointment was the vending machine was out of order.
I had a big emergency and my service person Michael calmed me down and got me taken care of by fitting me in and quickly accessing my cars issues.
Everyone was nice and helpful. Arielle was very professional and keep in contact with me throughout the process.
Very prompt at polite service. The car was ready when promised. Overall, a positive experience!
Appreciate the good customer service. The waiting area was clean and staff was friendly. Thank you
Always a great experience from sales to the service department! Will continue to purchase and service for many more years!
The whole process was very quick and super easy. From making the appointment to picking up my car, they made it easy.
Very clean everything looked good no problems with the staff you finish your service ahead of schedule
I don’t understand the point of making appointments if the wait time is the same as not having an appointment. I came in on Monday first, was told it would be a 2 1/2 hr wait. Left made an appointment for Wednesday, got there, was told it would be a 2 1/2 hr wait……? An oil change price is extremely high, should send out coupons to repeat customers.
Several things. First I came in for an oil change and it took almost two hours. The girl writing up my work order kept assuming it was time for several different services on my car when she never looked back on my history to see those services were not necessary at this time. Finally when the service tech working on my oil change was finished he forgot to lower the post lifts under my car and got my car stuck on the lifts. I was told there was no damage done but the way my car jerked and jumped in ... Read More DealerRater - Feb 25, 2026
I made an appointment for an oil change and tires rotation. I arrived and was checked in. The service representative stated my wait time would be an hour or more. What’s the point in making an appointment. The next time I just may drive in without an appointment.
Unfortunately there was a Mishandling of our warranty claim procedure.after some effort is was fixed and the $ amount was reduced.
Completely satisfied with my maintenance service! In and out without a hassle. Very pleasant service representatives.
Staff was responsive to my questions online and at the dealership. Very enjoyable experience was had . Salesman Sean Brailey and Jaimie Ferreri were great to work with Sean was extremely knowledgeable about the vehicle and answered all our questions
Great service! Ran a diagnostic and made all repairs same day. Highly professional- quick and easy.
Very fast service and friendly personnel waiting room clean with refreshments also the service was not expensive
Very courteous and professional staff. Service agent; service manager, technicians, and shuttle drivers all provided outstanding service. All worked without complaint to resolve my concerns. Thanks to all!
Well pleased. Great customer service. They always treated me well, even after the sale. Thanks.
Great place to get service for your car! Very friendly staff. Will come back for service.
Very pleased with the service I received. Everyone was friendly and very helpful and worked hard to get me in and out in a timely manner.
Very nice service employee that was professional. I got updates an my vehicle was getting service.
The service department was very professional and quick. The service writer gave me updates throughout the timeframe.
Great experience loved every part of the process customer service was amazing and my sales rep Patrick Burnett was top tier and knowledgeable
It was a pleasure to have received professional service. Services was done a timely matter.
The staff of Dick Smith Nissan were courteous, professional, knowledgeable. They treated me with respect, explained everything to me in a way that i could understand. That made me feel important.
Great service, prompted execution, friendly advice. The waiting time was quick with no hassle check out.
The sales team worked together to secure me exactly what I wanted great transaction. Went above and beyond.
Less than a month after my last experience I once again have a check engine Service light.
Car serviced. Nov.19. No problems. Returned to replace headlights. Suggested 5 000 worth of repairs
Rick is excellent to work with….dedicated to the best customer service. I trust him completely.
A great experience. Worked on my car quickly, efficiently, and got it back to me sooner than I had expected. All at a surprisingly reasonable cost.
Everyone was very nice. The check in was easy as well was checking out. The waiting area and restroom was clean.
Great service always satisfied when I service my car for routine maintenance. Service duration is always prompt.
I paid for diagnostic testing a couple of months ago. My total bill was almost $10,000 thankfully I had insurance that covered a good portion of the bill. I paid roughly $3000. When I got the car back they ask you how was the service how’s everything going. I expressed to them that my car didn’t drive well. They said they would contact the dealer and someone would give me a call. Fast forward about 2 months still no call (holidays) I get it. I call back make an appointment and get another laundry list of things that need to be ... Read More DealerRater - Jan 10, 2026
Was given a 3+ hour wait time. I agreed and was disappointed to see after my vehicle's service was completed it was just sitting and i wasn’t notified.
Great experience, Jess was exceptional. Love the service.Always enjoyed Nissan seevuce. Feels like family.
It took three visits on our brand new vehicle and only got it resolved because the amazing sales guy Brandon, Mike the manager and Jessica helped. (Brandon, Mike, Jessica = good). Service center = bad. I cannot recommend this dealership because of the service department. A brand new car bought weeks ago should not have to go in three times! The dealership should stand behind new sales, but clearly that is not the case. They did finally agree to put new tires on our new truck we just bought with under 300 miles on it to stop the shaking, but please know I ... Read More DealerRater - Jan 7, 2026
I have been visiting this dealership for the past 10 years and never have I had a problem.
Karel provided stellar service throughout the entire experience. She was professional, understanding, attentive and ensured everything was handled professionally and efficiently. Her communication was clear, her knowledge was evident, and she made the process seamless from start to finish and she has gained my trust, 100%. Thank you to Dick Smith Nissan of Columbia for delivering a high standard of customer service. Karel is a true asset to the team, and her commitment to excellence is appreciated.
This dealership is very professional and very nice. The service on my car was very quick.
Dick Smith Nissan of Columbia provided excellent service. Very clean, very professional. Would recommend Dick Smith to anyone who ask me about my experience with Dick Smith Nissan of Columbia.
Rel Class my, Service Advisor was professional. Rel listened to my concerns, knowledgeablely told me the plan of action and my vehicle was repaired before the estimated time for completion.
My car was there for diagnostic six hours and nothing was done to it and no one called. I called at 3:00 to get the status. I was placed on hold and when my representative answered she could not give me any information. She stated she would call me back. I asked will be possible to call back in the next 15 minutes she said give her 15 to 20. I waited on the call back which never happened. I decided just to go and she what was going on. I surprised her and she begin telling how busy it was and never left ... Read More DealerRater - Jan 1, 2026
I'll bet Dick Smith Nissan of Columbia is one of the top-notch dealerships in the country! Service advisors like Jessica Dease and staff members always show excellent customer service and perform quality work.
Good staff. Check in is excellent and service is good. Work performed is excellent and check in is timely .
Appreciate thoroughness of advisor in ensuring my service needs and highly recommend them to all!
We have been servicing our 2018 Murano and 2019 Pathfinder at this location since these vehicles were new, and the service has been excellent and the care needed has been routine maintenance. Neither cas needed something that wasn't routine. The service team has been easy to work with. Our favorite has been Rick.
My experience in purchasing the truck was great. There was a recall on 2025 murano so I made an appointment that was easy. But when I arrived to the service department the i didn't know where to really go so I pulled in the first drive up Karel I believe she chk me in gave me a nasty look as if I was coming with some problems at the end of the day. She ask what i here for oil change, I said no for a recall on I guess a light or something. Tried showing the recall to her ... Read More DealerRater - Dec 24, 2025
Customer service was top notch as usual. Business was handled in a professional way.Concerns were addressed and recommendations expressed by the staff appropriately.
Professional and courteous to customers.. keep you updated with progress of your car as being serviced
Always prompt, courteous and friendly-everyone addresses me and says hello! I know the service department looks after my vehicle and will perform only services needed!! Wells Webster is great!!’
Katrina was very helpful and answered all of my questions. All staff was very accommodating and courteous making sure everything was okay. It was a pleasant experience getting my car service in a timely manner and I will definitely continue to get my car service at this location.
Lynn was great . She was pleasant Mr. Plant and Mr. Parham were very pleasant. Things did not take long at all and there was no back and forth which I appreciated very much. If anyone is in the market for a vehicle. Dick Smith Nissan on Two Notch RD is the place to go .
Great great you with a smile and let you know what’s the status of your vehicle. Clean
Very good sales and support up front - very good service department - they are responsive and knowledgeable and keep you informed- will recommend
I loved working with sales manager Brandon and the finicinance worked hard for me and I will definitely recommend tyem
Very professional and explains in detail what's wrong or right with your vehicle. I greatly appreciate that
The professionalism and courtesy of the staff and techs was excellent! My vehicle was ready in less than 90 minutes.
Customer Service was great. Everything went well and I was pleased with my service at Dick Smith Nissan.
I was very disappointed in the service department, I had an appointment for 745am, for a simple oil change a s tire Rotation, and it took 3hrs to complete and I was in the express lane. Is 3hrs the normal time for an oil change? I hope the other nissan service department are not like this. If so I'll start using oil express oil changing places. I.e. the new Valvoline places that are popping up every where, no line ,no waiting long. Thanks.
As usual, I received great and prompt service at the dealership. Also good customer service.
They communicated with me about my vehicle in a timely. Manner. Told me what was wrong and had my vehicle ready in timely manner.
Very attentive service manager. He kept me informed of additional maintenance that was needed on my brakes.
Outstanding service from vehicle check in to vehicle check out. This included payment at the service window for payment.
Sean was really great best experience ever..awesome deals to be had...thank you much
